Coddled Critters takes the responsibility of caring for your pet seriously, not only for you but, more importantly, for the welfare of your pet. We understand that your pet is a member of your family and you are entrusting us with their safekeeping. Our goal is to make your furry and/or scaly, family member(s) as comfortable and as happy as possible while you are away. We hope that you enjoy having your pet(s) coddled by Coddled Critters In Home Pet Services. If your experience is satisfactory please feel free to refer us to your friends and neighbors. If you have time, a letter of reference is always appreciated. Here are our policies. If you have any questions, please feel free to ask. Your comfort is our goal!

Coddled Critters Promises to:

• provide unconditional love to your pet
• provide excellent care to your pets and home
• conduct ourselves with with honesty and integrity
• be conscientious, thorough, dependable and helpful
• coddle and cuddle and care for your pet while you are away

In order to provide the best service, for you, your pet and others, we have established the following policies:

PAYMENT AND CANCELLATION POLICY

PAYMENTS
Unless prior arrangements have been made, payments for services may be paid in full at the time of booking or on the first day service begins for new customers. See specific service sections for monthly or block payments. Repeat Pet-Sitting customers have the option of paying 50% at the time of booking or on the first day service begins, with the balance due within 3 days of the completion of services. Bi-monthly or monthly billing may also be arranged for frequent customers.

We accept all major credit cards, check or cash. Please set up an account with if you are interested in using a credit card, this is a secure site. Credit Cards payments may ONLY be made via PayPal at this time.

Please leave tips in pet sitters name or cash.

Failure to make prompt payments will result in a late charge of $10.00 or 10% of the total bill if the total bill exceeds $100.00

CANCELLATIONS 72 Hour notice is required. Cancellations made with less than 72 hour notice will be subject to a $25 cancellation fee. Any key drop-off fees will still apply. Cancellations made after 12noon the day before a service is scheduled, or a series of services is scheduled to begin, are not refundable...

UNLESS... you are a KeyedPet client AND you leave a voice mail message or e-mail prior to 7pm the day before the visit...then you will be issued a 50% credit which can be used for future services.

HOLIDAY PAYMENTS & CANCELLATIONS Because Holidays are generally a pet-sitters busiest time, and once we are booked we will have to turn away additional clients, some different policies and payment procedures apply.

• All reservations for Thanksgiving, Christmas, and New Year’s must be paid in full at booking - EXCEPT in the case of frequent users on regular billing cycles.
• Cancellations two weeks prior to first visit are 75% refundable
• Cancellations one week prior to first visit are 50% refundable
• Cancellations less than one week’s notice are 25% refundable

HOLIDAY CHARGE: FEES ARE DOUBLED for services scheduled on nationally recognized holidays including but not limited to: New Year's Eve, New Year's Day, Easter, 4th of July, Labor Day, Halloween, Thanksgiving, Christmas Eve, Christmas
(Please remember, you are paying us to give up holidays with our families so YOU don't have to! :)

SERVICE REQUESTS should be made as far in advance of the date service is being scheduled for as possible. We suggest at least 2 week's notice but it is possible we may be able to accommodate last minute requests for service. You should note however that we book up fast during busy times. I will be happy to assist you in finding another local pet sitter if I am unable to help you. Requests made with less than 72 hours notice will be subject to an additional $25 charge.

SAME DAY SERVICE REQUESTS All services booked the same day as service need to be received within three (3) hours notice to be placed on the schedule and are subject to an additional surcharge of $5 per-visit. Any service booked less than (3) hours notice are subject to an additional surcharge of $10 per-visit. Short Notice fees will still apply.

KEYS We must be given 2 working keys at the time of the consultation or you may give the sitter $5 to make a copy for the office. If there is an emergency (storm, accident, illness, or the like) which prevents the scheduled Pet Sitter from making it to your home, this allows another Pet Sitter to retrieve the backup key from the office and take care of your pet(s). Key drop off/pick up charge of $15 will apply for those not on our KeyedPet Program.

If you choose to participate in our KeyedPet Program, we will keep both keys on file for future visits. You may request the return of your keys at any time. There is a $15.00 service fee, for returning your key, if you choose to discontinue using the KeyedPet Program.

KeyedPet Program Sometimes your work or busy schedule does not allow you a lot of notice, or perhaps you are too busy and simply overlook making a pet sitting reservation. For added convenience many clients who travel frequently choose to leave their keys in our care. Keys are safely stored in a locked box when not in use. Keys are labeld with a code known only to us; never with your name or address. Keeping keys on file with us allows for convenience and ease when repeat clients book in-home services. Other benefits of the KeyedPet Program include:

• reduced extra fees for same day service requests
• no need to pay $15 drop-off or pick-up charges
• less advance notice needed to schedule services

ADDITIONAL

1) You may call Coddled Critters between 9 a.m. and 9 p.m. CST daily to check on your pet. Someone will respond to your call as soon as possible. This may take up to 24 hours.
2) Please remember to call upon your return from your trip. Otherwise, we will need to continue visiting to assure the safety and well-being of your pet. Additional trips will be added to your bill. Please call at ANY hour and leave a voice message that you have returned.
3) Always confirm your reservation with us in person or on the phone or via e-mail. We can not accept a message left as a reservation. If you have made a reservation via e-mail it is not considered confirmed until you receive a reply stating it is. This ensures that we won't miss your message and your pet won't be left alone.
4) Payment for dog walking services is expected weekly on the Monday of that week. Coddled Critters reserves the right to refuse service for non-payment. Services will continue as soon as payment is made.
5) General Visit Times Morning visits are generally between the hours of 8AM & 10AM. Afternoon visits are generally between 1PM & 3PM. Evening visits will be between 8PM & 10PM. Visits for dogs will be made approximately 6-12 hours apart depending on the number of visits scheduled. If there is a need to schedule a specific time for your pet, please discuss this with us.
8) Coddled Critters will allow for you to have friends and/or family to come in to visit your pet(s) but we are not responsible for any damages incurred to your home or pet by said visitor. PLEASE notify Coddled Critters if there will be anyone else having access to your home.
9) There will be a $10.00 delivery fee if petsitter needs to pick up supplies for your pet. Please remember to leave adequate (or more!) food, litter, leash etc. for your pets needs.
10) UNSECURED PETS- Coddled Critters will not be held liable for free-roaming outdoor pets (i.e. cats) in the event of illness, injury, loss or death. It is strongly advised that all pets wear an ID tag with a contact number and that they remain inside the home or confined for their own safety and welfare in your absence. (Initials of client)
11) SECURED AREAS- It is the pet owner’s sole responsibility to pet-proof any areas of the home and/or property to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to keep pet inside of, or away from, any areas pet may have access to. Coddled Critters does not assume, and has no liability for, any injuries the pet may sustain while in its own home/property.

Outside Normal Area If you are outside our normal service area, or request services that require travel outside our normal service area, additional fees for mileage will be added. Due to the increasing cost of gas, a fee of $1 per mile, billed in 1 mile increments, will apply to locations that exceed 10 miles 1-way.